FAQ
If I've made a mistake in a client's notes how can I edit them?
You have 40 hours to make any edits on a client's notes before this feature is disabled. After this timeframe you'll need to contact staff at QNADA to have them delete the incorrect entry. You will then need to re-add the note that was deleted.
I need another staff member to have access to CADDS. How do I do that?
Phone or e-mail QNADA with this request. You will need to provide the staff member's full name and e-mail address.
We've entered the same client twice. Can we delete one of the entries?
Phone or e-mail QNADA with this request. The duplicated client entry can be deleted but any notes in this record will need to be manually entered into the other record.
How do I change my password and or login?
This can be done by clicking on the 'My Details' option in the column on the left side of the screen. This feature will allow you to change all personal details including your password. Note your email address is also your login so changing your email address will also change your login.
When do I need to start a new episode for a client?
- When the client reports a change in their primary drug of concern
- When the client changes main treatment type (ie. from withdrawal management to rehabilitation),
- When there is a change in the delivery setting (ie. residential, non-residential, out-reach) from which the client is receiving treatment.
When do I close an episode with a client?
- When there is no contact between your service and the client for 3 months
- When there is a change in the client's main treatment type, primary drug of concern or delivery setting.
- When the client's treatment is determined to be complete.
My client has mentioned a particular drug of concern / language spoken / country of birth that I can't find on the drop down menu. Is there a complete list available?
All names and codes are taken from Australian Bureau of Statistics classifications. Broader categories are also offered. For example, if you are unable to find a specific drug name (eg. Lyrica/Pregabalin) it can be coded more generally as a Non Opioid Analgesic. The same applies if the client speaks a particular dialect not listed. Again, a more general term (eg. Indigenous Australian) might be available.
Each guide can be found and downloaded as an Excel spreadsheet from the following links.
Drug of concern: http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/1248.02011?OpenDocument
Language spoken: http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/1267.02016?OpenDocument
Country of birth: http://www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/1269.02016?OpenDocument
